Shipping policy
SHIPPING POLICY
Last updated: August 27, 2026
1. Shipping Destinations
DAWNLY LAB, LLC ships exclusively within the United States (all 50 states), from our facilities located in the United States. We currently do not offer shipping outside of the United States.
We ship without restriction across the entire United States territory.
2. Order Processing Time
All orders are processed and prepared within 2 business days (Monday through Friday, excluding US federal holidays) from the confirmation of payment.
Orders placed on a non-business day (weekend or holiday) will be processed starting the next business day.
3. Delivery Time
Once shipped, orders are delivered within an estimated 3 to 8 business days, depending on the shipping option selected and the destination address.
These timeframes are provided as estimates and may vary due to factors beyond our control (weather conditions, carrier delays, peak season demand, etc.).
4. Shipping Options and Rates
The following shipping options are available at checkout:
|
Shipping Method |
Rate |
|
Standard Shipping |
$5.00 |
|
Express Shipping |
$9.00 |
|
Free Shipping |
Free on orders of $60.00 or more |
The applicable shipping method and corresponding rate are displayed and confirmed to the customer at checkout, prior to payment.
5. Carriers
Orders are shipped via the following carriers: USPS, UPS, and FedEx. The choice of carrier is at the discretion of DAWNLY LAB, LLC, based on the destination and the shipping option selected.
6. Order Tracking
A tracking number is automatically sent to the customer by email once their order has shipped, allowing them to track their package directly with the relevant carrier.
7. Delays and Delivery Issues
DAWNLY LAB, LLC makes every effort to meet the delivery timeframes stated above. In the event of a significant delay, damaged package, or non-receipt, customers are invited to contact our customer service team at support@dawnlylab.com with their order number, so that an appropriate solution can be provided.
8. Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout. DAWNLY LAB, LLC cannot be held liable for any delay or failure of delivery resulting from an error or inaccuracy in the address provided by the customer.
9. Contact
For any questions regarding the shipping of your order, you may contact us at support@dawnlylab.com or via WhatsApp at +1 859 810 1728.